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Building a Customer Centric Strategy of the Future, Today.

Over the last decade, developing a customer centric strategy has dramatically evolved. From its roots in the Total Quality Management… Read More

Cutting Through Social Media Noise to Find Impactful Insights

It’s not surprising that social media is entrenching itself deep into our culture. Twitter is a main channel for political… Read More

Design Thinking: Relevant Brainstorming—Inspire and Connect!

“Design thinking is about accelerating innovation to create better solutions to the challenges facing business and society.” Tim Brown, CEO… Read More

Leadership Insights

Over the years, I’ve worked with many different clients with many different challenges. Along the way, I’ve been fortunate to… Read More

How Human-Centered Design Can Answer Some of the Healthcare Industry’s Greatest Challenges.

Our healthcare system is in the midst of radical and highly disruptive change. If you work in the industry, you… Read More

Human-Centered Design Tools You Can Implement Today

As we discussed in our previous article, How Human-Centered Design Can Answer Some of the Healthcare Industry’s Greatest Challenges, human-centered design… Read More

Design Thinking: Looking in the Right Places for Inspiration

As a leader today, it can be daunting and frustrating to galvanize your team to innovate through today’s complex problems…. Read More

How Far are You Willing to Go for Your Values?

Most organizations have stated company values, but few of them truly activate those values in their work. In fact, I… Read More

Leadership: How to Bend Without Breaking

Leadership is hard enough when everything is going according to plan. When something unexpected happens, or when something you need… Read More

Scenario Planning: Seeing Threats as Opportunities

The world is changing more rapidly than ever before. The question “How do we handle increasing uncertainty?” has been on… Read More