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Leadership Insights

Over the years, I’ve worked with many different clients with many different challenges. Along the way, I’ve been fortunate to… Read More

Why It Pays to Listen to Your Customers & How You Can Do It Better.

Why you should listen to your customers. Last week, my friend called to reflect on an exchange she had with… Read More

Millennials’ Perception of the Workplace: How will we respond?

According to the U.S. Bureau of Labor and Statistics, by 2020 close to 50%of the U.S. workforce is expected to be made up of millennials*

Great Leaders Give Thanks Every Day

My family, like many, has a Thanksgiving tradition of going around the table and sharing what we are thankful for…. Read More

I’m Really Listening: Five Steps for True Stakeholder Engagement

Have you ever asked somebody for advice you knew you might not follow, but you wanted them to feel part… Read More

Design Thinking: Trying Experiments to Implement Ideas

“Fail early to succeed sooner.” David Kelley, Founder, IDEO How many good ideas have you had that have gone nowhere?… Read More

Building a Customer Centric Strategy of the Future, Today

Over the last decade, developing a customer centric strategy has dramatically evolved. From its roots in the Total Quality Management… Read More

Cutting Through Social Media Noise to Find Impactful Insights

It’s not surprising that social media is entrenching itself deep into our culture. Twitter is a main channel for political… Read More

Design Thinking: Relevant Brainstorming—Inspire and Connect!

“Design thinking is about accelerating innovation to create better solutions to the challenges facing business and society.” Tim Brown, CEO… Read More

How Human-Centered Design Can Answer Some of the Healthcare Industry’s Greatest Challenges.

Our healthcare system is in the midst of radical and highly disruptive change. If you work in the industry, you… Read More